gitti GmbH's Right to Cancel policy



You have the right to cancel this contract within 14 days without giving any reason. The cancellation period is 14 days from the date on which you or a third party named by you, who is not the carrier, has taken possession of the goods.




To exercise your right to cancel, you must inform us (B+S Logistik GmbH c/o ALK Retoure - Gitti Zum Haarstrauch 9-15, 63546 Hammersbach, e-mail address: of your decision to cancel the contract by means of a clear statement (e.g., a letter sent by post, fax or email).




You may use the attached sample cancellation form, but it is not required.Should you choose to use the sample cancellation form, you will immediately receive confirmation of receipt of your cancellation (e.g. by email).In order to meet the cancellation deadline, it is sufficient for you to send the notification of the exercise of your right to cancel before the expiry of the cancellation period.



Consequences of Cancellation



If you cancel this contract, we shall reimburse you with all payments we have received from you, excluding delivery charges (or additional costs arising from choosing a different delivery method other than the least expensive standard delivery on offer) immediately and no later than 14 days from the date on which the notification of your cancellation from this agreement has reached us.




For this reimbursement, we will use the same means of payment as you used in the original transaction unless expressly agreed otherwise with you. You will not be charged fees for this reimbursement.We may withhold reimbursement until we have received the goods or until you have provided proof that you have returned the goods, whichever is the soonest.




You must send back or return the goods to us immediately at B+S Logistik GmbH c/o ALK Retoure - Gitti Zum Haarstrauch 9-15, 63546 Hammersbach no later than 14 days from the date on which you inform us of your cancellation of this contract.The deadline is met if you return the goods within 14 days.




You bear the direct costs of returning the goods. You are liable for a possible loss of value of the goods only if said loss of value is due to unnecessary handling of the goods beyond determination of nature, condition and functionality of the goods.



Exclusion of the Right to Cancel



The right to cancel does not apply to the following agreements:




− agreements for the delivery of goods that are perishable or have a short expiration date,




− delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer,



−delivery of sealed goods which for health, safety or hygiene reasons are not suitable to be returned once the seal has been removed after delivery,



− delivery of goods that after delivery are, due to their nature, irrevocably mixed with other goods.



In the event of a partial cancellation, the minimum order value valid for a reduction or discount based on a minimum order value shall be the total value of goods exempt from the cancellation. Should the order value fall below the minimum order value, the applied reduction or discount shall no longer be valid.





In the case of partial cancellation, gitti GmbH can demand from the purchaser an additional payment for delivery costs (for the original delivery from gitti GmbH to the purchaser), if the remaining order value after cancellation (original order value minus the order value of returned goods) falls below the minimum amount for free delivery and if no delivery costs were calculated on the original order.




Cancellation Form



If you wish to cancel the contract, please fill out this form and send it back to us.




B+S Logistik GmbH

c/o ALK Retoure - Gitti

Zum Haarstrauch 9-15







I / we (*) hereby cancel the contract concluded by me/us (*) concerning the purchase of the following goods (*) / the provision of the following service (*):



Ordered on (*): ____________________________________

Order number: ___________________________________

Received on (*): ___________________________________


Name of consumer(s): ________________________



Address of consumer(s):______________________



Signature of the consumer(s) (Only when notified in writing): ________________________________________________ (*)

Delete as appropriate




End of the Right to Cancel policy 

Last updated: January 2019



We would like to point out that the right to cancel is only applicable to non-commercial customers (end consumers).



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