Privacy policy

Responsible for data processing is:

gitti GmbH
Schönhauser Allee 43a
10435 Berlin
Germany
datenschutz@gitti.de

 

We are pleased about your interest in our online shop. The protection of your privacy is very important to us. Below we inform you in detail about how we handle your data.

1. Access Data and Hosting

You can visit our websites without providing any personal information. Each time a website is accessed, the web server only automatically stores a so-called server log file, which contains, for example, the name of the requested file, your IP address, the date and time of the access, the amount of data transferred and the requesting provider (access data) and documents the access. This access data is evaluated solely for the purpose of ensuring trouble-free operation of the site and improving our services. This serves to protect our legitimate interests in the correct presentation of our offer, which prevail in the context of a balancing of interests, in accordance with Art. 6 para. 1 p. 1 lit. f GDPR. All access data is deleted no later than seven days after the end of your visit to the site.

Hosting

The services for hosting and displaying the website are partly provided by our service providers as part of processing on our behalf. Unless otherwise explained in this privacy policy, all access data as well as all data collected in forms provided for this purpose on this website are processed on their servers. If you have any questions about our service providers and the basis of our cooperation with them, please use the contact option described in this privacy policy.

Our service providers are located in the following countries for which the European Commission has determined by decision that they provide an adequate level of data protection: Canada
Our service providers are located in these countries: USA
There is no adequacy decision by the European Commission for these countries. Our cooperation with them is based on these guarantees: Standard data protection clauses of the European Commission.

2. Data Processing for Contract Fulfilment, Contact and Opening a Customer Account

We collect personal data if you voluntarily provide it to us as part of your order or when contacting us (e.g. via contact form or e-mail). Mandatory fields are marked as such, because in these cases we require the data to process the contract or to handle your enquiry, and without providing it you cannot submit the order or the enquiry. Which data is collected can be seen from the respective input forms. We use the data you provide to process the contract and handle your enquiries in accordance with Art. 6 para. 1 p. 1 lit. b GDPR.
Insofar as you have given your consent in accordance with Art. 6 para. 1 p. 1 lit. a GDPR by deciding to open a customer account, we will use your data for the purpose of opening a customer account. Further information on the processing of your data, in particular the transfer to our service providers for the purpose of order, payment and shipping processing, can be found in the following sections of this privacy policy. After complete processing of the contract or deletion of your customer account, your data will be restricted for further processing and deleted after expiry of the retention periods under tax and commercial law in accordance with Art. 6 para. 1 p. 1 lit. c GDPR, unless you have expressly consented to further use of your data in accordance with Art. 6 para. 1 p. 1 lit. a GDPR or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this statement. Deletion of your customer account is possible at any time and can be done either by sending a message to the contact option described in this privacy policy or via a function provided for this purpose in the customer account.


Use of the Electronic Withdrawal Function

 

If you use the withdrawal function provided on our website, we will process the data you enter (e.g. name, contact details, order or contract data) in order to process your withdrawal and reverse the contract. Processing is carried out to fulfil our contractual obligations pursuant to Art. 6 para. 1 lit. b GDPR. Your data will be used exclusively to process your withdrawal and will subsequently be deleted in accordance with statutory retention obligations.

 


3. Data Processing for the Purpose of Shipping

For the purpose of fulfilling the contract in accordance with Art. 6 para. 1 p. 1 lit. b GDPR, we pass on your data to the shipping service provider commissioned with the delivery, insofar as this is necessary for the delivery of ordered goods. Data transfer to shipping service providers for the purpose of shipping notification. If you have given us your express consent during or after your order, we will pass on your e-mail address and telephone number to the selected shipping service provider on the basis of this consent in accordance with Art. 6 para. 1 p. 1 lit. a GDPR, so that the shipping service provider can contact you before delivery for the purpose of delivery notification or coordination.

Consent can be revoked at any time by sending a message to the contact option described in this privacy policy or directly to the shipping service provider at the contact address listed below. After revocation, we will delete your data provided for this purpose, unless you have expressly consented to further use of your data or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this statement.

Zenfulfillment GmbH
c/o gitti (PO to be requested from gitti)
Tor 19/20/21
Sülzenbrücker Str. 7
D-99192 Apfelstädt

 
United Parcel Service Deutschland S.à r.l. & Co. OHG
Görlitzer Straße 1
41460 Neuss
Germany

DHL Paket GmbH
Sträßchensweg 10
53113 Bonn
Germany

FedEx Express Deutschland GmbH
Langer Kornweg 34k
65451 Kelsterbach

post AT
Österreichische Post Aktiengesellschaft
Unternehmenszentrale
1030 Wien


Use of special service providers for order processing and fulfilment. Order processing can also be carried out via a so-called fulfilment provider. Your name, address, all or parts of your ordered items and, where applicable, further personal data will be passed on to the fulfilment provider exclusively for the purpose of processing the online order in accordance with Art. 6 para. 1 p. 1 lit. b GDPR. Your data will only be passed on to the extent actually necessary for processing the order, i.e. contract fulfilment; consequently the legal basis for the data processing is Art. 6 para. 1 p. 1 lit. b GDPR (contract fulfilment) and our legitimate interest in the fastest and most effective purchase processing possible within the meaning of Art. 6 para. 1 p. 1 lit. f GDPR.

4. Data Processing for Payment Processing

When processing payments in our online shop, we work with these partners: technical service providers, credit institutions, payment service providers.

 4.1 Data Processing for Transaction Processing

Depending on the selected payment method, we pass on the data necessary for processing the payment transaction to our technical service providers, who act for us within the framework of order processing, or to the commissioned credit institutions or to the selected payment service provider, insofar as this is necessary for processing the payment. This serves contract fulfilment pursuant to Art. 6 para. 1 p. 1 lit. b GDPR. In some cases, payment service providers collect the data required for processing the payment themselves, e.g. on their own website or via a technical integration in the ordering process. In this respect, the privacy policy of the respective payment service provider applies.

If you have any questions about our payment processing partners and the basis of our cooperation with them, please use the contact option described in this privacy policy.

4.2 Data Processing for the Purpose of Fraud Prevention and Optimisation of Our Payment Processes

Where applicable, we provide our service providers with additional data, which they use together with the data necessary for processing the payment as our processors for the purpose of fraud prevention and optimisation of our payment processes (e.g. invoicing, processing of disputed payments, accounting support). This serves pursuant to Art. 6 para. 1 p. 1 lit. f GDPR to protect our legitimate interests which prevail in the context of a balancing of interests, specifically our protection against fraud and efficient payment management.

4.3 Identity and Credit Check when Selecting Klarna Payment Services

Klarna Pay now (direct debit), Klarna Pay later (purchase on account), Klarna Slice it (instalment purchase). If you choose the payment services of Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden (hereinafter Klarna), we ask for your consent pursuant to Art. 6 para. 1 p. 1 lit. a GDPR to transmit the data necessary for processing the payment and an identity and credit check to Klarna. In Germany, the credit agencies mentioned in Klarna's privacy policy [https://cdn.klarna.com/1.0/shared/content/legal/terms/0/de_de/privacy] may be used for the identity and credit check. Klarna uses the information about the statistical probability of non-payment for a balanced decision on the establishment, implementation or termination of the contractual relationship. You can revoke your consent at any time by sending a message to the contact option mentioned in this privacy policy. This may result in us no longer being able to offer you certain payment options. You can also revoke your consent to this use of personal data at any time directly with Klarna.

5. Advertising by E-Mail

5.1 Existing Customer Advertising by E-Mail

If you make a purchase with us, we will also use your contact details to send you further relevant information about our products by e-mail ("existing customer advertising"). This may include in particular new products, promotions and offers as well as feedback and other surveys.

The legal basis for this data processing is Art. 6 para. 1 lit. f GDPR in conjunction with § 7 para. 3 UWG, pursuant to which data processing for the purpose of safeguarding legitimate interests is permissible insofar as it concerns the storage and further use of data for advertising purposes.

In order to provide you exclusively with relevant offers as part of the existing customer newsletter, customer segmentation is also carried out using the data you provided when placing your order. The legal basis for this processing is our aforementioned legitimate interest pursuant to Art. 6 para. 1 lit. f GDPR.

You can object to the advertising use of your data at any time via a corresponding link in the e-mails or by notifying us at the contact details above (e.g. by e-mail or letter), without incurring any costs other than the transmission costs at the basic rates.

5.2 E-Mail Newsletter with Registration

If you register for our newsletter, we will use the data required for this purpose or separately provided by you to send you our e-mail newsletter on a regular basis based on your consent pursuant to Art. 6 para. 1 p. 1 lit. a GDPR. Unsubscribing from the newsletter is possible at any time and can be done either by sending a message to the contact option described below or via a link provided for this purpose in the newsletter. After unsubscribing, we will delete your e-mail address from the list of recipients, unless you have expressly consented to further use of your data pursuant to Art. 6 para. 1 p. 1 lit. a GDPR or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this statement. 

5.3 Newsletter Dispatch

The newsletter may also be sent by our service providers as part of processing on our behalf. If you have any questions about our service providers and the basis of our cooperation with them, please use the contact option described in this privacy policy.

Our service provider, Klaviyo Inc. (https://www.klaviyo.com/legal) can determine and analyse the reach of our newsletters. We can also see whether a newsletter message was opened and which links were clicked. This allows us to determine, among other things, which links were clicked particularly often and were especially interesting for you and others. In addition, we can see whether certain previously defined actions were carried out after opening/clicking, e.g. a purchase (conversion rate). Klaviyo also enables us to segment newsletter recipients into different categories and form so-called clusters, dividing recipients according to different criteria. This allows newsletter dispatch to be better tailored to the respective target groups. Klaviyo is based in the USA (125 Summer Street, Boston, MA 02110 / USA) and processes your data on our behalf. This may also occur in the USA.  

In the context of using Klaviyo, personal data may be transferred to the USA. Klaviyo is listed and certified under the EU-US Data Privacy Framework. This ensures an adequate level of data protection within the meaning of Art. 45 GDPR. Further information can be found at: https://www.dataprivacyframework.gov/list. In addition, we have concluded a data processing agreement (Data Processing Agreement, incl. EU Standard Contract Clauses) with Klaviyo pursuant to Art. 28 GDPR, which can be found here.

You can revoke your consent to receive the newsletter at any time with effect for the future, e.g. via the unsubscribe link in each e-mail or by sending us a corresponding message: datenschutz@gitti.de.

 

If you contact us via advertisements (e.g. via services from Google Ads or Meta Ads), the data collected in the process (e.g. e-mail address) may be transferred to our e-mail marketing system (Klaviyo) and merged with existing data. This serves the purpose of optimising our marketing measures and better tailoring content to your interests. User profiles may also be created in the process. Processing is carried out exclusively on the basis of your consent pursuant to Art. 6 para. 1 lit. a GDPR, which you can revoke at any time with effect for the future.

5.4 Existing Customer Advertising by Post

If you have concluded a contract with us, we will treat you as an existing customer. In this case, we will process your postal contact details in order to send you information about new products and services in this way. The legal basis for this is Art. 6 para. 1 lit. f GDPR in conjunction with § 7 para. 3 UWG. You can object to the advertising use of your data at any time by notifying us at the contact details above (e.g. by e-mail or letter), without incurring any costs other than the transmission costs at the basic rates.

6. Cookies and Further Technologies

6.1 General Information

In order to make visiting our website attractive and to enable the use of certain functions, we use technologies including so-called cookies on various pages. Cookies are small text files that are automatically stored on your end device. Some of the cookies we use are deleted at the end of the browser session, i.e. after you close your browser (so-called session cookies). Other cookies remain on your end device and allow us to recognise your browser the next time you visit (persistent cookies).
We use such technologies that are absolutely necessary for the use of certain functions of our website (e.g. shopping cart function). Through these technologies, IP address, time of visit, device and browser information as well as information about your use of our website (e.g. information about the contents of the shopping cart) are collected and processed. This serves, within the framework of a balancing of interests, overriding legitimate interests in an optimised presentation of our offer in accordance with Art. 6 para. 1 p. 1 lit. f GDPR.
In addition, we use technologies to fulfil the legal obligations to which we are subject (e.g. to be able to demonstrate consent to the processing of your personal data) as well as for web analysis and online marketing. Further information on this, including the respective legal basis for data processing, can be found in the following sections of this privacy policy.
Cookie settings for your browser can be found at the following links: Microsoft Edge™ [https://support.microsoft.com/de-de/help/4027947/microsoft-edge-delete-cookies] / Safari™ [https://support.apple.com/de-de/guide/safari/sfri11471/12.0/mac/10.14] / Chrome™ [https://support.google.com/chrome/answer/95647?hl=de&hlrm=en] / Firefox™ [https://support.mozilla.org/de/products/firefox/protect-your-privacy/cookies] / Opera™ [https://help.opera.com/de/latest/web-preferences/#cookies]
Insofar as you have consented to the use of the technologies pursuant to Art. 6 para. 1 p. 1 lit. a GDPR, you may revoke your consent at any time by sending a message to the contact option described in the privacy policy. Alternatively, you can also visit the following link: https://www.gitticonsciousbeauty.de/policies/privacy-policy. In the event of non-acceptance of cookies, the functionality of our website may be limited. 

6.2 GDPR Legal Cookie Consent Management

On our website we use the GDPR Legal Cookie App of Hyghstreet GmbH in order to inform you about the cookies and other technologies we use on our website, as well as to obtain, manage and document your consent to the processing of your personal data by these technologies, if required. This is necessary pursuant to Art. 6 para. 1 p. 1 lit. c GDPR to fulfil our legal obligation under Art. 7 para. 1 GDPR to be able to demonstrate your consent to the processing of your personal data. GDPR Legal Cookie is an offering of Hyghstreet GmbH, Friedrich-Mohr-Str. 1, 56070 Koblenz, Germany, which processes your data on our behalf.

After you submit your cookie declaration on our website, the GDPR Legal Cookie web server stores your anonymised IP address, the date and time of your declaration, browser information, the URL from which the declaration was sent, information about your consent behaviour and an anonymous random key. In addition, a cookie is used that contains the information about your consent behaviour and the key. Your data will be deleted after twelve months, unless you have expressly consented to further use of your data pursuant to Art. 6 para. 1 p. 1 lit. a GDPR or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this statement.

7. Use of Cookies and Other Technologies for Web Analysis and Advertising Purposes

Insofar as you have given your consent to this in accordance with Art. 6 para. 1 p. 1 lit. a GDPR, we use the following cookies and other technologies from third-party providers on our website. After the purpose has been fulfilled and the use of the respective technology has ended, the data collected in this context will be deleted. You can revoke your consent at any time with effect for the future. Further information on your revocation options can be found in the section "Cookies and Further Technologies". For further information including the basis of our cooperation with the individual providers, please refer to the individual technologies. If you have any questions about the providers and the basis of our cooperation with them, please use the contact option described in this privacy policy.

7.1 Use of Google Services

We use the technologies of Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland ("Google") described below. The information automatically collected by Google technologies about your use of our website is generally transmitted to a server of Google LLC, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA and stored there. There is no adequacy decision by the European Commission for the USA. Our cooperation is based on the Standard data protection clauses of the European Commission. If your IP address is collected via Google technologies, it will be shortened before being stored on Google's servers by activating IP anonymisation. Only in exceptional cases will the full IP address be transmitted to a Google server and shortened there. Unless otherwise specified for the individual technologies, data processing is based on an agreement concluded for the respective technology between jointly responsible parties in accordance with Art. 26 GDPR. Further information on data processing by Google can be found in Google's privacy policy [https://policies.google.com/privacy?hl=de].

Google Analytics

We use Google Analytics 4 on our website, a web analysis service of Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland (hereinafter: "Google").
In this context, pseudonymous usage profiles are created and cookies are used. The information generated by the cookie about the use of our website (e.g. IP address of the accessing computer, time of access, referrer URL and information about the browser and operating system used) is generally transmitted to Google servers in the USA and processed there.

The use of Google Analytics is based on your consent (Art. 6 para. 1 sentence
1 lit. a GDPR in conjunction with § 25 para. 1 TDDSG) for the analysis and optimisation of our
online offering and the commercial operation of this website. Therefore, Google processes the
information on our behalf to evaluate the use of the website, to compile reports on website
activities and to provide us with further services related to website use and internet use
for the purposes of market research and the needs-based design of these web pages.

We have concluded a data processing agreement with Google for the use of Google Analytics. Under this agreement, Google undertakes to process the data in accordance with the General Data Protection Regulation and to ensure the protection of the rights of the data subject. The IP address processed by Google Analytics is automatically shortened. The last three digits of your IP address are replaced by a "0", which prevents identification. Where applicable, the collected data may be transferred to third parties if required by law or insofar as third parties process this data on our behalf.

User data collected via cookies is automatically deleted after 2 months. Note: The information generated by cookies about the use of our website (e.g. IP address of the accessing computer, time of access, referrer URL and information about the browser and operating system used) is transmitted to Google servers in the USA and processed there. The USA is classified as a so-called unsafe third country. This means there is no adequacy decision by the European Commission for the USA. Your data in the USA is therefore not subject to a level of data protection comparable to that in the EU. Google relies on the transfer of EU Commission-approved standard contractual clauses as a guarantee for ensuring a level of data protection comparable to that in the EU. A copy of the standard contractual clauses can be obtained here. You can revoke or adjust your consent at any time with effect for the future. Further information on data protection in connection with Google Analytics can be found in the Google Analytics Help. Information on data use by Google can be found in their Privacy Policy.


For web analysis, the Google Analytics Google Signals extension function enables so-called "cross-device tracking". Insofar as your internet-enabled devices are linked to your Google account and you have activated the "personalised advertising" setting in your Google account, Google can create reports about your usage behaviour (in particular cross-device user numbers), even if you change your end device. We do not process any personal data in this respect; we only receive statistics generated on the basis of Google Signals.

 

For web analysis and advertising purposes, the DoubleClick Cookie extension function of Google Analytics enables recognition of your browser when visiting other websites. Google will use this information to compile reports on website activities and to provide further services related to website use.

Google Ads

For advertising purposes in Google search results and on third-party websites, the so-called Google Remarketing Cookie is set when you visit our website, which automatically enables interest-based advertising through the collection and processing of data (IP address, time of visit, device and browser information as well as information about your use of our website) and by means of a pseudonymous cookie ID based on the pages you have visited. Data processing beyond this only takes place if you have activated the "personalised advertising" setting in your Google account. In this case, if you are logged in to Google while visiting our website, Google uses your data together with Google Analytics data to create and define target group lists for cross-device remarketing.
For website analysis and event management, we measure your subsequent usage behaviour via Google Ads Conversion Tracking if you have reached our website via a Google Ads advertisement. Cookies may be used for this purpose and data (IP address, time of visit, device and browser information as well as information about your use of our website based on events specified by us, such as visiting a website or subscribing to a newsletter) may be collected, from which usage profiles are created using pseudonyms.

 

If you contact us via advertisements (e.g. via services from Google Ads or Meta Ads), the data collected in the process (e.g. e-mail address) may be transferred to our e-mail marketing system (Klaviyo) and merged with existing data. This serves the purpose of optimising our marketing measures and better tailoring content to your interests. User profiles may also be created in the process. Processing is carried out exclusively on the basis of your consent pursuant to Art. 6 para. 1 lit. a GDPR, which you can revoke at any time with effect for the future.

Google Recaptcha

To protect against misuse of our web forms and spam by automated software (so-called bots), Google reCAPTCHA collects data (IP address, time of visit, browser information and information about your use of our website) and analyses your use of our website by means of a so-called JavaScript and cookies. In addition, other cookies stored by Google services in your browser are evaluated. No personal data from the input fields of the respective form is read out or stored.

Klar Attribution

 

We use the services of Klar (Klar Insights GmbH, Marktstr. 18, 80802 Munich, Germany) on our website. Klar collects, processes and stores data on this website and its subpages for reach measurement and statistical analysis on our behalf. This collection is carried out on the following legal basis:

Where user consent exists pursuant to Article 6 para. 1 sentence 1 a GDPR and § 25 para. 1 sentence 1 TTDSG, the data to be processed is collected on a user-related basis.

Different cookies are used for the aforementioned different types of collection in order to ensure the respective collection type.

 

Cookie – Objection

 

To object to the use of Klar in general, please use this link. This will set a cookie named "do_not_track" from the domain "gitticonsciousbeauty.com". Please do not delete this, as otherwise it cannot be guaranteed that you will not be tracked by Klar.

Information on data protection and data use by Klar can be found on the following website: https://www.getklar.com/data-protection

 

7.2 Use of Meta Services

Use of Meta Pixel

We use the Meta Pixel as part of the technologies of Meta Platforms Ireland Ltd [https://about.meta.com/de/metaverse/]., 4 Grand Canal Square, Dublin 2, Ireland ("Meta"). With the Meta Pixel, data (IP address, time of visit, device and browser information as well as information about your use of our website based on events specified by us, such as visiting a website or subscribing to a newsletter) is automatically collected and stored, from which usage profiles are created using pseudonyms. As part of the so-called extended data matching, information is additionally collected and stored in hashed form for matching purposes that can be used to identify individuals (e.g. names, e-mail addresses and telephone numbers). For this purpose, when you visit our website, a cookie is automatically set by the Meta Pixel, which automatically enables recognition of your browser when visiting other websites by means of a pseudonymous cookie ID. Meta will combine this information with further data from your Meta account and use it to compile reports on website activities and to provide further services related to website use, in particular personalised and group-based advertising.


The information automatically collected by Meta technologies about your use of our website is generally transmitted to a server of Meta Platforms, Inc., 1601 Willow Road, Menlo Park, California 94025, USA and stored there. There is no adequacy decision by the European Commission for the USA. Insofar as the data transfer to the USA falls within our responsibility, our cooperation is based on standard data protection clauses of the European Commission. Further information on data processing by Facebook can be found in Facebook's privacy policy [https://www.facebook.com/privacy/policy/].

Meta Analytics

As part of Meta Analytics, statistics on visitor activity on our website are created from the data collected with the Meta Pixel about your use of our website. Data processing is carried out on the basis of a data processing agreement with Meta. Their analysis serves the optimal presentation and marketing of our website.

Meta Platform Ads

We use Meta Ads to advertise this website on Meta and on other platforms. We determine the parameters of the respective advertising campaign. Meta is responsible for the precise implementation, in particular the decision on the placement of the ads with individual users. Unless otherwise specified for the individual technologies, data processing is based on an agreement between jointly responsible parties pursuant to Art. 26 GDPR. The joint responsibility is limited to the collection of data and its transmission to Meta. The subsequent data processing by Meta is not covered by this.
Based on the statistics on visitor activity on our website generated via Meta Pixel, we conduct group-based advertising on Meta via Meta Custom Audience by determining the characteristics of the respective target group and ensuring that the Meta Ads placed by us are only shown to those Meta users who have also shown an interest in our online offering or who have certain characteristics (e.g. interests in certain topics or products, determined on the basis of websites visited), which we transmit to Meta (so-called "Meta Custom Audiences"). This allows us to ensure that our Meta Ads correspond to the potential interests of users and are not intrusive. We can also evaluate the effectiveness of Meta advertisements for statistical and market research purposes by tracking whether a user was redirected to our website after clicking on a Meta advertisement (so-called "Conversion").

The data collected is anonymous to us and therefore does not provide us with any conclusions about the identity of the users. However, the data is stored and processed by Meta, so that a connection to the respective user profile is possible and Meta can use the data for its own advertising purposes in accordance with the Meta Platform Data Use Policy (https://www.facebook.com/about/privacy/). The data can enable Meta and its partners to place advertisements on and outside of Meta.

Based on the pseudonymous cookie ID set by the Meta Pixel and the data collected about your usage behaviour on our website, we conduct personalised advertising via Meta Pixel Remarketing. 

The data processing associated with the use of the Meta Pixel is carried out exclusively with your express consent pursuant to Art. 6 para. 1 lit. a GDPR. You can revoke your consent at any time with effect for the future. 

 

If you contact us via advertisements (e.g. via services from Google Ads or Meta Ads), the data collected in the process (e.g. e-mail address) may be transferred to our e-mail marketing system (Klaviyo) and merged with existing data. This serves the purpose of optimising our marketing measures and better tailoring content to your interests. User profiles may also be created in the process. Processing is carried out exclusively on the basis of your consent pursuant to Art. 6 para. 1 lit. a GDPR, which you can revoke at any time with effect for the future.

 

7.3 Other Providers of Web Analysis and Online Marketing Services

Use of Hotjar for Web Analysis

For the purpose of website analysis, technologies of Hotjar [https://www.hotjar.com] Ltd., Level 2, St Julians Business Centre, 3, Elia Zammit Street, St Julians STJ 3155, Malta ("Hotjar") are used to automatically collect and store data (IP address, time of visit, device and browser information as well as information about your use of our website), from which usage profiles are created using pseudonyms. Cookies may be used for this purpose. The pseudonymised usage profiles are not merged with personal data about the bearer of the pseudonym without a separate, explicit consent. Hotjar acts on our behalf.

Use of Pinterest Tag for Web Analysis and Advertising Purposes

For web analysis and advertising purposes on Pinterest and on third-party websites, technologies of Pinterest Europe Ltd [https://www.pinterest.de/]., Palmerston House, 2nd Floor, Fenian Street, Dublin 2, Ireland ("Pinterest") are used to automatically enable interest-based advertising through the collection and processing of data (IP address, time of visit, device and browser information as well as information about your use of our website based on events specified by us, such as visiting a website or subscribing to a newsletter) and by means of a pseudonymous cookie ID based on the pages you have visited. Usage profiles are created from the collected data using pseudonyms. Pinterest will combine this information with further data from your Pinterest account and use it to compile reports on website activities and to provide further services related to website use. We have no influence on the data processing by Pinterest and only receive statistics generated on the basis of Pinterest Tag. We thereby measure your subsequent usage behaviour for website analysis and event tracking if you have reached our website via a Pinterest advertisement. The information automatically collected by Pinterest is generally transmitted to a server of Pinterest, Inc., 505 Brannan St., San Francisco, CA 94107, USA and stored there. There is no adequacy decision by the European Commission for the USA. Our cooperation is based on standard data protection clauses of the European Commission. Data processing is carried out on the basis of an agreement between jointly responsible parties in accordance with Art. 26 GDPR.

Criteo

We use the retargeting technology of Criteo SA, 32 Rue Blanche, 75009 Paris. This allows us to show you advertisements for products you have viewed on our website or in the shop on third-party sites (so-called publishers). For this purpose, Criteo collects information about your usage behaviour using tracking technologies (e.g. cookies placed in your browser), as well as using advertising IDs in environments that do not support cookies – for example apps. Using these technologies, Criteo can identify and analyse trends and purchase interests, and identify the interests of individual users with regard to websites and apps, thereby marking visitors on the websites and in the apps of their partners. Users are marked by the assignment of a technical, unique ID. Criteo does not collect personal data that would enable identification, such as names or addresses. Criteo exclusively analyses the products viewed or the search behaviour and pages visited on the web presence of partners for whom Criteo delivers advertising. To deliver personalised interest-based advertising to you, Criteo may synchronise the IDs of the various browsers you use ("ID synchronisation") and is thereby able to always show you the most relevant advertisements – regardless of the browser or device used – without Criteo needing to collect and process personal data such as names or addresses. For this purpose, Criteo uses linking methods based on technical data collected using the Criteo technologies employed; among other things, the user is pseudonymously recognised by means of an encrypted (non-traceable) e-mail address. Further information: https://www.criteo.com/de/privacy/how-criteo-services-work-across-environments/

Further information on data protection at Criteo can be found at https://www.criteo.com/de/privacy/.

The legal basis for this data processing is Article 6 paragraph 1 letter a) GDPR.

The cookies required for this service (so-called marketing cookies) are only used with your consent. You can object to the processing of your data for the pseudonymous analysis of your browsing behaviour by Criteo at any time by using the following opt-out link: at https://www.criteo.com/de/privacy/ or by revoking your consent in the preferences and settings under "Cookie Settings".

Use of Mable for Web Analysis and Advertising Purposes

On our website we have integrated a tool from Mable GmbH, Kaiserstraße 88, 76133 Karlsruhe (hereinafter "Mable"). Mable enables us, in the interest of users and to improve the user experience, to better analyse and control our data streams, in particular which data is shared with third parties. It also enables us to independently evaluate this data according to our own criteria. When we work with certain partners, e.g. for the purpose of online marketing, this often requires the integration of code components that create a direct server connection and the collection of personal data of our website users by the partner, which we may not be able to control. In this case, we often have no influence over the data collected by third parties or the data flows. Mable enables us to integrate partners without integrating their code into our website. In this case, a direct server connection to website users by the third party is not required; instead, the partner receives only aggregated data, if any, from us rather than a direct server connection.

Gorgias Customer Support Platform

We use the tool "Gorgias" from Gorgias Inc., 180 Sansome St, Suite 1800, San Francisco, CA 94014, USA on our website to handle customer enquiries and organise our customer service. Gorgias enables us to centrally manage and efficiently process support requests via various channels (e.g. e-mail, chat or social media). Personal data is processed in this context, in particular name, e-mail address, order information and the contents of communications. Processing is carried out for the performance of pre-contractual measures and for the fulfilment of a contract pursuant to Art. 6 para. 1 lit. b GDPR and – in particular when using chat or tracking functions – on the basis of your consent pursuant to Art. 6 para. 1 lit. a GDPR. Gorgias accesses data from our Shopify shop (e.g. order and customer data) as part of its functionality in order to enable fast and effective processing of support requests. The data may be processed on servers outside the European Union, in particular in the USA. In such cases, data transfer is carried out on the basis of appropriate guarantees pursuant to Art. 44 et seq. GDPR (e.g. standard contractual clauses). We have concluded a data processing agreement with the provider pursuant to Art. 28 GDPR. Data is stored only for as long as necessary for the processing of the respective enquiry and to fulfil statutory retention obligations. You can revoke your consent at any time with effect for the future by adjusting your cookie settings. Further information on data processing by Gorgias can be found in the provider's privacy policy: https://www.gorgias.com/legal/privacy

Zenloop Customer Feedback

For the purposes of customer and product reviews by our customers and for our own quality management, we use the personal data you provided during the purchase, such as your e-mail address, to request a review of your order via the rating system we use.

By agreeing to this privacy policy at the end of the ordering process, you consent to us sending you an e-mail to the address you provided, requesting a review after your order has been processed. You can revoke this consent at any time by sending an informal message to datenschutz@gitti.de.

Zenloop as Data Processor

We work with zenloop GmbH, Erich-Weinert-Straße 145, 10409 Berlin. zenloop is a business-to-business software-as-a-service platform that enables us to collect and analyse feedback from our customers via various channels. This allows us to align and improve our offering to the needs of our customers. In addition, zenloop collects your survey responses.
The legal basis for data processing by zenloop is Art. 6 para. 1 lit. f GDPR.
We have concluded a data processing agreement with zenloop pursuant to Art. 28 para. 3 GDPR and are satisfied that zenloop has implemented appropriate technical and organisational measures such that the processing complies with the requirements of the GDPR and the protection of your rights is ensured.
Further information can be found in the privacy policy at www.zenloop.com.

Zenloop forwarding of respondents (promoters) to rating portals / review platforms.

After submitting your review, you may be redirected to a review platform where you can post your review publicly.

Trustpilot

gitti GmbH may contact you by e-mail to invite you to review services and/or products you received from us [in order to collect your feedback and improve our services [and products]] (the "Purpose").
We use an external company, Trustpilot A/S ("Trustpilot"), to collect your feedback, which means that we will share your name, e-mail address and reference number with Trustpilot for this Purpose. If you would like to read more about how Trustpilot processes your data, you can find their privacy policy here: https://uk.legal.trustpilot.com/for-reviewers/end-user-privacy-terms.
gitti GmbH may also use such reviews in other promotional materials and media for our advertising and promotional purposes.  

 

Karla


We use the AI-based chat and advisory service Klara AI (gokarla.io) on our website to automatically answer enquiries, provide product recommendations and improve our customer service. In doing so, the content of your inputs, usage data (e.g. time and duration), technical data (e.g. IP address, browser, device) as well as personal data voluntarily provided by you may be processed and transmitted to the provider. Processing is carried out on the basis of your consent pursuant to Art. 6 para. 1 lit. a GDPR. A data processing agreement pursuant to Art. 28 GDPR has been concluded with the provider, and any transfer to third countries is carried out on the basis of appropriate guarantees (e.g. standard contractual clauses). Data is stored only for as long as necessary for the stated purposes or as required by statutory retention obligations. You can object to processing at any time or revoke consent given with effect for the future. Further information can be found at https://www.gokarla.io/en/privacy. Note: Your inputs are processed by an AI system; please do not enter any sensitive personal data (e.g. health or banking data).

 

Shoplift

We use the tool "Shoplift" on our website to analyse user behaviour and conduct A/B tests to optimise our online offering. The service is provided by Plurality Digital Inc., 712 Fifth Ave. Floor 7, New York, NY 10019 (hereinafter "Shoplift").

Shoplift enables us to test and evaluate different versions of our website in order to improve usability and conversion rate. In particular, information about usage behaviour is collected and processed, such as page views, click behaviour, dwell time and technical information about the end device and browser used. 

Processing is carried out exclusively on the basis of your consent pursuant to Art. 6 para. 1 lit. a GDPR, provided you have given this via our consent banner. Without your consent, Shoplift will not be activated.

The data collected by Shoplift may be processed on servers outside the European Union, in particular in the USA. In such cases, data transfer is carried out on the basis of appropriate guarantees pursuant to Art. 44 et seq. GDPR, in particular through the use of standard contractual clauses. We have concluded a data processing agreement with the provider (Art. 28 GDPR).

Data is stored and evaluated only for as long as necessary for the stated purposes.

You can revoke your consent at any time with effect for the future by adjusting your cookie settings.

Further information on data processing by Shoplift can be found in the provider's privacy policy: https://www.shoplift.ai/privacy-policy.



We use the tool "Gorgias" from Gorgias Inc., 180 Sansome St, Suite 1800, San Francisco, CA 94014, USA on our website to handle customer enquiries and organise our customer service.

Gorgias enables us to centrally manage and efficiently process support requests via various channels (e.g. e-mail, chat or social media). Personal data is processed in this context, in particular name, e-mail address, order information and the contents of communications.

Processing is carried out for the performance of pre-contractual measures and for the fulfilment of a contract pursuant to Art. 6 para. 1 lit. b GDPR and – in particular when using chat or tracking functions – on the basis of your consent pursuant to Art. 6 para. 1 lit. a GDPR.

Gorgias accesses data from our Shopify shop (e.g. order and customer data) as part of its functionality in order to enable fast and effective processing of support requests. The data may be processed on servers outside the European Union, in particular in the USA. In such cases, data transfer is carried out on the basis of appropriate guarantees pursuant to Art. 44 et seq. GDPR (e.g. standard contractual clauses). We have concluded a data processing agreement with the provider pursuant to Art. 28 GDPR. Data is stored only for as long as necessary for the processing of the respective enquiry and to fulfil statutory retention obligations.

You can revoke your consent at any time with effect for the future by adjusting your cookie settings.

Further information on data processing by Gorgias can be found in the provider's privacy policy: https://www.gorgias.com/legal/privacy

 

8. Social Media

8.1 Social Plugins from Meta, Instagram, Pinterest, WhatsApp

Social buttons from social networks are used on our website. These are only integrated into the page as HTML links, so that when you access our website, no connection is yet established with the servers of the respective provider. If you click on one of the buttons, the website of the respective social network opens in a new window of your browser. There you can, for example, press the Like or Share button.

8.2 Our Online Presence on Meta, Instagram, YouTube, Pinterest, LinkedIn, TikTok

Insofar as you have given your consent to this in accordance with Art. 6 para. 1 p. 1 lit. a GDPR to the respective social media operator, your data will be automatically collected and stored for market research and advertising purposes when you visit our online presences on the social media mentioned above, from which usage profiles are created using pseudonyms. These can be used, for example, to place advertisements within and outside the platforms that presumably correspond to your interests. Cookies are generally used for this purpose. For detailed information on the processing and use of data by the respective social media operator, as well as a contact option and your rights and setting options in this regard to protect your privacy, please refer to the privacy notices of the providers linked below. If you still require assistance in this regard, you can contact us.
Meta [https://www.facebook.com/about/privacy/] is an offering of Meta Platforms Ireland Ltd., 4 Grand Canal Square, Dublin 2, Ireland ("Meta"). The information automatically collected by Meta about your use of our online presence on Meta is generally transmitted to a server of Meta Platforms, Inc., 1601 Willow Road, Menlo Park, California 94025, USA and stored there. There is no adequacy decision by the European Commission for the USA. Our cooperation is based on standard data protection clauses of the European Commission. Data processing in the context of visiting a Meta fan page is based on an agreement between jointly responsible parties pursuant to Art. 26 GDPR. Further information (information on Insights data) can be found here [https://www.facebook.com/legal/terms/information_about_page_insights_data].
Instagram [https://help.instagram.com/519522125107875] is an offering of Meta Platforms Ireland Ltd., 4 Grand Canal Square, Dublin 2, Ireland ("Meta"). The information automatically collected by Meta about your use of our online presence on Instagram is generally transmitted to a server of Meta Platforms, Inc., 1601 Willow Road, Menlo Park, California 94025, USA and stored there. There is no adequacy decision by the European Commission for the USA. Our cooperation is based on standard data protection clauses of the European Commission. Data processing in the context of visiting an Instagram fan page is based on an agreement between jointly responsible parties pursuant to Art. 26 GDPR. Further information (information on Insights data) can be found here [https://www.facebook.com/legal/terms/information_about_page_insights_data].
YouTube [https://policies.google.com/privacy?hl=de] is an offering of Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland ("Google"). The information automatically collected by Google about your use of our online presence on YouTube is generally transmitted to a server of Google LLC, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA and stored there. There is no adequacy decision by the European Commission for the USA. Our cooperation is based on the Standard data protection clauses of the European Commission.
Pinterest [https://about.pinterest.com/de/privacy-policy] is an offering of Pinterest Europe Ltd., Palmerston House, 2nd Floor, Fenian Street, Dublin 2, Ireland ("Pinterest"). The information automatically collected by Pinterest about your use of our online presence on Pinterest is generally transmitted to a server of Pinterest, Inc., 505 Brannan St., San Francisco, CA 94107, USA and stored there. There is no adequacy decision by the European Commission for the USA. Our cooperation is based on the Standard data protection clauses of the European Commission.
LinkedIn [https://www.linkedin.com/legal/privacy-policy] is an offering of LinkedIn Ireland Unlimited Company, Wilton Place, Dublin 2, Ireland ("LinkedIn"). The information automatically collected by LinkedIn about your use of our online presence on LinkedIn is generally transmitted to a server of LinkedIn Corporation, 1000 W. Maude Avenue, Sunnyvale, CA 94085, USA and stored there. There is no adequacy decision by the European Commission for the USA. Our cooperation is based on the Standard data protection clauses of the European Commission.
TikTok, Mailing Address: TikTok Inc., Attn: TikTok Legal Department 10100 Venice Blvd, Suite 401, Culver City, CA 90232, USA
Contact TikTok: https://www.tiktok.com/legal/report/privacy

Privacy Policy: https://www.tiktok.com/legal/privacy-policy


9. Contact Options and Your Rights 

As a data subject, you have the following rights:

* pursuant to Art. 15 GDPR, the right to request information, to the extent specified therein, about your personal data processed by us;
 * pursuant to Art. 16 GDPR, the right to request without undue delay the correction of inaccurate or the completion of your personal data stored by us;
 * pursuant to Art. 17 GDPR, the right to request the erasure of your personal data stored by us, unless further processing is * necessary for the exercise of the right to freedom of expression and information;
    * necessary for compliance with a legal obligation;
    * necessary for reasons of public interest; or
    * necessary for the assertion, exercise or defence of legal claims;
 * pursuant to Art. 18 GDPR, the right to request the restriction of the processing of your personal data, insofar as * the accuracy of the data is disputed by you;
    * the processing is unlawful but you object to its erasure;
    * we no longer require the data, but you need it to assert, exercise or defend legal claims; or
    * you have objected to the processing pursuant to Art. 21 GDPR;
 * pursuant to Art. 20 GDPR, the right to receive your personal data that you have provided to us in a structured, commonly used and machine-readable format or to request its transfer to another controller;
 * pursuant to Art. 77 GDPR, the right to lodge a complaint with a supervisory authority. As a rule, you can contact the supervisory authority of your usual place of residence or workplace or of our company's registered office.

If you have any questions about the collection, processing or use of your personal data, information, correction, restriction or erasure of data, as well as revocation of consent given or objection to a particular use of data, please contact us directly using the contact details in our legal notice.

Data Protection Officer:

KOMADA Consult UG (haftungsbeschränkt)
c/o MTK3
Budapester Straße 5
10787 Berlin
dirk.koehler@berlinvalue.com

 

Right of Objection:

Insofar as we process personal data as explained above to protect our legitimate interests which prevail in the context of a balancing of interests, you may object to this processing with effect for the future. If the processing is carried out for direct marketing purposes, you can exercise this right at any time as described above. If the processing is carried out for other purposes, you only have the right to object if there are grounds arising from your particular situation.
After you exercise your right to object, we will no longer process your personal data for these purposes unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or if the processing serves to assert, exercise or defend legal claims.
This does not apply if the processing is for direct marketing purposes. In that case, we will no longer process your personal data for this purpose.

Privacy policy created with rechtstexter.de [https://legal.trustedshops.com/legalwizard].
As of 04/2026